Need a hand? Check our student FAQs.
If you can’t find the answer, reach out via our student support form.
How do I get my alumni rate?
We offer perks to alumni who are continuing thier education. If you’re alumni and wish to claim your community rate, contact us via the form. Provide details so we can look up your records.
How do I claim a replacement ticket if I had to cancel my prior class at the last-minute?
If you have provided us with advanced notice that you couldn’t make it to your workshop, you will be eligible for future access to the same workshop you signed up for, or the equivalent number of workshop days. However, the onus is on you to contact us in advance of the workshop you want to attend, for any city and time that is convenient for you.
I haven’t received my certificate yet, and it’s past the send date.
If it’s past the approximate certificate send date, and you have not received your certificate, then something has probably gone wrong. All we need to do is confirm your records and then we’ll send you a new certificate.
To claim your certificate after the send date, complete our alumni support form. We need to cross reference our records, and if your ticket was purchased by a third party, you’ll need to provide the name of the organization or person who purchased your ticket.
When will I receive my certificate(s)?
We manually process and distribute student certificates at the end of the training season. We also send a separate certificate per workshop completed.
Since we need to do this by hand, students who have completed our training from September to December will normally receive their certificate by the end of December or early January. Students who have completed our training from March to May will normally receive their certificate by the end of June or early July.
I need proof of attendance, and I can’t wait for my certificate.
Complete the alumni support form, and we will send you a letter confirming your attendance ASAP. Please provide all your workshops details.
I lost my certificate. Can you send me another?
No problem. Just complete our alumni support form and make sure you include the workshop you attended, location, and date.
I need proof of educational content.
Complete the alumni support form, and we will send you a letter confirming the workshop you attended, along with the number of modules and qualifying hours of training.
I want to obtain replacement training materials, and I’m still waiting
We’ve had several request for print materials. Our policy to date has been to only provide materials at our training. However, we have explored print on demand services, but could not find any that were secure and cost effective for small print jobs. Nonetheless, let us know if you’re interested, and should there be enought motivation, we shop around to see if there is a viable print option on the market.